Mail Order Hotline: 020 8566 1045 or 07956 317 217

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UPDATE JULY 2010 * ALL SIZES of Bauers arriving in stock daily - if you don't see what you are looking for, call Steve on 07956 317 217 * FREE PAIR OF LACES WITH ALL VENTRO SKATES & PACK PURCHASES * SALE & CLEARANCE ITEMS CLICK HERE *

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Contact Bardy Bardy

Quad-Skates.co.uk can be contacted in a number of ways as follows:

Contact

Details

Telephone (lo-call rate)

0845 838 2515 (24 Hour Answerphone) Note: mobile charges may vary

Mobile

07956 317 217 (text messages and X-Network mobile charges may vary)

Email

quad-skates@bardybardy.com or info@bardybardy,com

Snail Mail

BardyBardy, Unit 1508, 145-147 Boston Road, London, W7 3SA

Store Opening Hours

Quad-Skates.co.uk is available to take telephone calls and emails during the following hours.

Day

Opening Hours

Monday - Friday

10 am - 7 pm

Saturday

10 am - 2 pm

Sunday & Bank Holidays

CLOSED

Payment Methods

We accept Visa, MasterCard, Switch, Solo, Electron and Visa Delta as forms of payment using SecureForm or Paypal. We also accept cheque or postal order. Cash should not be sent through the post unless using Royal Mail Special Delivery. Payment and credit card details are captured and processed using SecureForm 128-bit secure card processors.

To ensure your details are process securely, always check for the https in the web address and the yellow padlock on the bottom right hand of your screen.

If you prefer to pay over the phone, BardyBardy will process your card using a "customer not present" including your customer copy credit/debit card recepit. BardyBardy is not permitted to store or retain sensitive personal data.

If you are unsure about processing your card details, then contact a member of Quad-Skates.co.uk who will then talk you through the secure payment process.

Accepted payment methods are: SecureForm 128-bit secure server, PayPal, Postal Order, Cash or Cheque only.

Postage fees

Postage and Packaging for all items is available at the following rates. Please note Northern Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges (e-mail us for a quotation) and may also experience delivery delays. Local pick-up is available by appointment only.

Weight

UK Postage

EU Postage

International Postage

All items are sent recorded delivery

0 – 250 g

£ 2.50

£ tbc

£ tbc

Packet

251 g – 1000 g

£ 4.99

£ tbc

£ tbc

Small Box

1001 g – 2000 g

£ 7.99

£ tbc

£ tbc

Large Box

2000 g +

£ 9.99

£ tbc

£ tbc

2 x Large Box

 

 

 

Sales and Shop Policies

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

All products supplied are covered by the terms and conditions of the manufacturers guarantee for a period of 90 Days. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning or servicing of skates), consumables (toe stops, bearings, laces, batteries) and cosmetic damage are not covered by the manufacturers warranty. This does not affect your statutory rights.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Returns Policy

You have the right to cancel your order within 7 working days from delivery. You must notify us by phone of your intention to cancel within 7 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.

  • Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.
  • Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
  • Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
  • Any 'FREE GIFTS' with the products must also be returned.

Refunds

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

  • Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of inclusive delivery.
  • Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less inclusive delivery charges and cost of missing accessories.
  • Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you.

Complaints

In the unlikey event of complaits about our service or products by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.

Your Statutory rights are not affected by any of the store policies listed above.

Store policy last review Jan-2010

 

© BardyBardy Partnership 2008-10

All content on this web site, unless otherwise stated, belongs to BardyBardy Partnership. Use of images from this site is prohibited without permission.

 

Postal Address

Unit 1508
145-147 Boston Road
London
W7 3SA

Tel/Fax  (0044) 020 8566 1045
Mobile    (0044) 07956 317 217

E-mail
CONTACT US HERE