Contact Bardy Bardy

Quad-Skates.co.uk can be contacted in a number of ways as follows:

Opening Hours

Quad-Skates.co.uk is available to take telephone calls and emails during the following hours. Please note: Quad-Skates.co.uk is an online MAIL ORDER business and does NOT operate from a retail premises.

Just to clarify - we do not operate from a retail premises - you're more than welcome to book an appointment at our stockroom to try skates on - please don't turn up - we may not be available.

Payment Methods

We accept Visa, MasterCard, Switch, Solo, Electron and Visa Delta as forms of payment using SecureForm or Paypal. We also accept cheque or postal order. Cash should not be sent through the post unless using Royal Mail Special Delivery. Payment and credit card details are captured and processed using SecureForm 128-bit secure card processors.

To ensure your details are process securely, always check for the https in the web address and the yellow padlock on the bottom right hand of your screen.

If you prefer to pay over the phone, BardyBardy will process your card using a "customer not present" including your customer copy credit/debit card recepit. BardyBardy is not permitted to store or retain sensitive personal data.

If you are unsure about processing your card details, then contact Steve who will then talk you through the secure payment process.

Accepted payment methods are: Secure Trading, PayPal, Postal Order, Cash or Cheque only.

Postage fees

Postage and Packaging for all items is available at the following rates. Please note Northern Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges (e-mail us for a quotation) and may also experience delivery delays. Local pick-up is available by appointment only.

	England  Wales & Lowland Scotland	UK Highlands & Northern Ireland	UK Isles & Channel Islands	Ireland (Republic of)	Zone A - Europe	Zone B - Europe	Zone C - Europe	USA & Canada	South Africa	Australia & New Zealand
0.00 – 0.24kg	£3.99	£4.99	£5.99	£9.99	£12.99	£14.99	£14.99	£49.99	£32.99	£32.99
0,25 – 1.99kgs	£5.99	£12.99	£19.99	£19.99	£18.99	£21.99	£31.99	£22.99	£22.99	£44.99
2.00 – 9.99kgs	£5.99	£12.99	£19.99	£19.99	£18.99	£21.99	£31.99	£51.99	£51.99	£79.99
10.00 – 29.99kgs	£5.99	£12.99	£19.99	£19.99	£18.99	£21.99	£31.99	£99.99	£99.99	£99.99

All packages are sent with UK Mail. Please note - there is no maximum order weight - the most you will be charged for any order is £5.99 carriage (for UK Mainland orders). Please note: We regularly monitor the performance of courier companies and value your feedback. If you have any experience with our chosen courier, or would like to recommend a company you have enjoyed using, get in touch and let us know.

European Zones:

Zone A: France, Belgium, Germany, Luxembourg, Netherlands


Zone B: Andorra, Austria, Denmark, Finland, France (Corsica), Italy, Monaco, Portugal, Spain, Sweden


Zone C: Greece, Norway, Poland, Switzerland

For other destinations, please contact us for accurate pricing information. 

Due to the increased number of fraudulent transactions, IP addresses will be tracked and recorded for fraudulent and anti social purposes. Transactions or anti social communications will be reported anti-fraud / credit card / police as a measure to reduce the number of online fraudulent / anti social transactions.

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

All products supplied are covered by the terms and conditions of the manufacturers guarantee for a period of 90 Days. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning or servicing of skates), consumables (toe stops, bearings, laces, batteries) and cosmetic damage are not covered by the manufacturers warranty. This does not affect your statutory rights. All claims for warranty items are subject to fair wear and tear inspection by Quad-Skates.co.uk or an independent inspector.

PLEASE BE AWARE: Like all items of sport equipment, wear and tear may lead to failure of your skates. You are strongly advised to check all nuts and bolts are tightened before each use.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excluded (E&OE). Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Returns Policy

You have the right to cancel your order within 7 working days from delivery. You must notify us by phone or email of your intention to cancel within 7 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.

• Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.
• Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
• Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
• Any 'FREE GIFTS' with the products must also be returned.

Refunds

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

• Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery.
• Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less inclusive delivery charges and cost of missing accessories.
• Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you.
• Goods sold and received faulty, damaged or incorrect will be refunded including the full cost of carrage.

Complaints

In the unlikey event of complaits about our service or products by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.

Your Statutory rights are not affected by any of the store policies listed above.

Store policy last review May 2013