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Terms and Conditions Sales and Shop Policies All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. All products supplied are covered by the terms and conditions of the manufacturers guarantee for a period of 90 Days. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning or servicing of skates), consumables (toe stops, bearings, laces, batteries) and cosmetic damage are not covered by the manufacturers warranty. This does not affect your statutory rights. Prices Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. Returns Policy You have the right to cancel your order within 7 working days from delivery. You must notify us by phone of your intention to cancel within 7 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods. Goods must be returned 'AS SOLD' in the original packaging with all components and accessories. Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received. Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns or un-wanted and non-faulty items after the 14 days. Any 'FREE GIFTS' with the products must also be returned. Refunds A full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return. Goods received back complete AS NEW and UNUSED and in the original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less the cost of delivery. Goods received back complete AS NEW and UNUSED and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less inclusive delivery charges and cost of missing accessories. Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you. Complaints In the unlikey event of complaits about our service or products by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially and as quickly as possible. Your Statutory rights are not affected by any of the store policies listed above. Last Review Date: 29/12/2011 « Back |
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Site Last Updated on 30/04/2012