|Terms and Conditions
SALES AND SHOP POLICIES
Sales and Shop Policies Due to the increased number of fraudulent transactions, IP addresses will be tracked and recorded for fraudulent and anti social purposes. Transactions or anti social communications will be reported anti-fraud / credit card / police as a measure to reduce the number of online fraudulent / anti social transactions.
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
All products supplied are covered by the terms and conditions of the manufacturers guarantee for a period of 90 Days. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning or servicing of skates), consumables (toe stops, bearings, laces, batteries) and cosmetic damage are not covered by the manufacturers warranty. This does not affect your statutory rights. All claims for warranty items are subject to fair wear and tear inspection by Quad-Skates.co.uk or an independent inspector.
PLEASE BE AWARE: Like all items of sport equipment, wear and tear may lead to failure of your skates. You are strongly advised to check all nuts and bolts are tightened before each use.
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excluded (E&OE). Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Returns and Cancellation Policy
You have the right to cancel your order within 14 days from delivery. You must notify us by phone or email of your intention to cancel within 14 days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
Breach of Terms and Conditions
We reserve the right to pursue any contravention of our Terms and Conditions. This specifically relates to authorised or unauthorised refunds by us or a third party where items are returned incomplete, visible signs of wear and tear or items broken.
In the event of an unahtoriosed refund, you will recieve an invoice for the items deemed a breach of our Terms and Conditions, for the replacement value of the items presenting damage or wear and tear. A 14-day invoice will be sent for you to complete payment. Failure to fulfil the payment may warrant further action including a Small Claims Court action / MoneyClaim Online for the full amount plus court and administration fees.
In the unlikey event of complaits about our service or products by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.
Your Statutory rights are not affected by any of the store policies listed above.
Last Review Date: 16/04/2016